293 Hendrickson Avenue
Lynbrook, NY 11563
P: 516-596-4280
F: 516-596-3026
How your customers are treated and ability to win them back as loyal customers is a tremendous competitive advantage you can develop over your competitors. Customers tend to measure a company by the way they are treated by the front-line employees.

Without question, the amount of time devoted to this phase of your business will have a profound effect on your bottom line profitability. IM Ltd provides detailed approaches - from basic initial telephone etiquette to successful business development, to winning customers back, should there develop a problem - even when it might seem irreconcilable.

  • Employee Training
  • Customer Service Evaluation
  • Seminars - Including Custom Designed Seminars for Your Group's Needs
    • Managing Customer Service
    • Employee Customer Service - Basic Customer Service
    • Front Line Customer Service
    • How to Deal with Difficult Clients

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Copyright © 2003 Inside Management LLC

6 Benefits of a Bottom Rung Job 10 Tips for Smart Cost Cutting How to Inspire Employees Through Recognition Give them something to talk about; 10 Ways to Leverage Your Companies Grapevine Keep the door open-and Nine More Ways to be Both a Respected and well-loved Boss

March 7th, St. John's University, NY; Presentation on "Lesson's of Leadership in Business" March 28th, Scottsdale Arizona, 2012 Restaurant Leadership Conference; Panel Moderator, "What's the Special Sauce?" October 28 2011 New York State Association of Fire Districts; Presentation; "Diversity, Respect and Inclusion in the Fire Service" October 8th 2011 Flower Tent Corp. Presentation to Franchisee's; "5 Common Mistakes of Business Organizations" Wilkes Barre, Pa. June 17 2011 "Everything I Learned About Business I Learned at McDonalds" makes the NY Times Summer Reading List. Febuary 8th 2011 International of Culinary Education, NYC; Presentation, "Behind the Arches" 10/10 NY Business Expo NY; "Supersize your success through Customer Service" 5/10 Boston Business Expo; "Supersize your success through Customer Service"