How your customers are treated and ability to win them back as loyal customers is a tremendous competitive advantage you can develop over your competitors. Customers tend to measure a company by the way they are treated by the front-line employees.
Without question, the amount of time devoted to this phase of your business will have a profound effect on your bottom line profitability. IM Ltd provides detailed approaches - from basic initial telephone etiquette to successful business development, to winning customers back, should there develop a problem - even when it might seem irreconcilable.
- Employee Training
- Customer Service Evaluation
- Seminars - Including Custom Designed Seminars for Your Group's Needs
- Managing Customer Service
- Employee Customer Service - Basic Customer Service
- Front Line Customer Service
- How to Deal with Difficult Clients
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